“Outstanding service from the estimate for the project through the installation. Top quality professionals who know the technicality of the installation.”
–Carol & Kenneth L.
“Both Jason and Jamie took the time to explain the regular maintenance and items that should be replaced over time. As a result I chose to have two additional furnace items addressed and will also add to the plumbing work that has already been done. Neither technician made me feel rushed and they responded to all of my questions.”
“Our plumbing technician Eric was great! He is friendly and personable, as well as very professional and competent. He inspected all our plumbing and made several useful recommendations along with full estimates. I appreciated his knowledge and his low-key way of presenting his recommendations, and did not feel pressured. I plan to specifically request Eric, if possible, the next time I call Bel-Red for plumbing service.”
–Elizabeth & David T.
“The two BelRed specialists who worked on my furnace and my water heater were excellent. Mike McDonnell did an excellent job on the furnace and kept me informed the entire time he was working. Jamie Rogers went above and beyond my expectations in fixing my hot water heater. He ordered the needed part from the manufacturer and installed it. Both men were very personable. I would highly recommend both of these individuals.”
–Robert & Barbara R.
“Ben was excellent! We talked about replacing a motor on my existing furnace, or replacing the entire furnace. Very knowledgeable, quickly checked availability of both, and made sure the furnace was running again before leaving, and offered to bring space heaters if it went out during the night.”
“Joe Maly was a personable and knowledgeable consultant to work with. While he was the bearer of bad news (I needed a new furnace), he also made the process understandable and effortless on my part. I appreciated BelRed’s quick response to my call today and I very much appreciated Joe’s courteous and professional approach in handling and providing prompt solutions to my situation.”
“Brandon King was our tech. He was informative, knowledgeable, personable and in all ways professional. He listened carefully to my wife’s description of our furnace problem, asked insightful questions, provided useful advice, quickly determined what our problem was, and came up with a remedy.
We’ve been long-time BelRed customers, have had Brandon perform routine service on our furnace previously, and we would welcome his return, in the future.”
“Our technician Mike McDonnell spent a great deal of time diagnosing my broken gas furnace. He carefully explained his findings and found a reliable quote for the repair parts needed. He also explained the other things just waiting to fail on my 19-year-old furnace. He helped me schedule an appointment with your sales representative to begin the process of replacing our furnace. Mike was very professional and thoroughly knowledgeable in solving our heating problem.”
–Joyce & Jeffrey H.
“Many thanks to Russ Hall. He was punctual, most courteous, and very patient. He reviewed the ducting situation in the house and provided very detailed and clear-to-understand explanations of the air flow in the house. We have a much better understanding of our situation and the possible solutions for rectification. Russ is terrific and very customer-focused. Appreciate his attitude and time to help, and, above all, explanations. Thank you.”
“Very friendly, prompt service. I truly appreciate your time during the holidays when it was impossible to get a call back from anyone! Great customer service and a knowledgeable technician! Thank you. I will recommend this company in the future!”
“Both Brandon King & Nick Pinkerton were beyond professional, highly capable, respectful, incredibly skilled & capable, absolutely punctual & hard-working, staying on task until the work was done and my furnace was fully functioning again. I cannot possibly say enough about how far both these technicians / service providers exceeded my each and every hope and expectation. My experience having these gentlemen here fixing my furnace was exemplary in every single way! Five star service is the only way to describe it!”
“The customer service I received today was top notch…above and beyond from the time I called in and spoke with several people to the technician who repaired my furnace. I was very impressed. Not only did they make me a priority, they were friendly and kind in the process. Thank you for making my experience with you pleasurable.”
–Shannon & David R.
“We had a great experience with Bel Red from the time Mike Lunan came out to give us an estimate to the actual installation. We made the decision to proceed and had a new furnace installed two days later (would have been the next day, but I was not available). Jorgen did an excellent job with the install. I would not hesitate to recommend BelRed to anyone looking to purchase a new furnace.”
–Laura & Jordi R.
“Jordan and Tracey were both our servicemen. They are by far and away, one of the most premier and most professional servicemen I’ve ever encountered. They are patient, courteous, conscientious installers, and straight-shooters. Bel-Red is incredibly lucky to have two great servicemen.
With guys like this, both the company they represent and the clients all win. Joe, Jordan, and Tracey are fantastic guys who take genuine pride in their work. Guys who are passionate about the whole customer service and experience are so inspiring and give me confidence that we chose the right company for the install and planning of our project. Thank you so very much!”
“I have recommended you to many people I know since you first came to our home and installed a furnace, heat pump and two gas fireplaces six years ago. Your team is so professional and customer service-oriented — it is consistently a pleasure to do business with you! Brandon was here today and I especially appreciate his attention to detail and willingness to do whatever it takes to get the job done. Great service!”
–Michael and Nancy P.
“You guys really help me out with very short notice. You helped us out last year with the installation of a new A/C unit, again short notice, then again this year. Eric Sams is one of the hardest workers I have ever seen, with a real can do attitude, very personable, professional, just a real nice guy. He is a keeper.
We really appreciate the way you worked from the front office to the scheduler to get this water tank installation done. You are on our speed dial “first” for any heating or cooling needs.”
–Dennis & Karen V.
“Spenser Y. did an excellent job. He also took the time to courteously and patiently answer several questions I had and explained areas of maintenance my furnace typically needs. Thank you for your service & having such fine employees.”
–Lee Ann & Dennis L.
“Imagine discovering, as you prepare Saturday dinner, that the main water shutoff for your house has sprung a leak, there’s water everywhere and the shutoff valve itself doesn’t work! I frankly didn’t think we had a chance of getting service before Monday morning, and was resigned to having to deploy the wet/dry shop vac for the duration but within 1.5 hours our BelRed plumber was knocking on our door, briskly setting about replacing the whole valve and putting in a call to a mitigation firm to handle the damage to flooring, insulation and walls. A shoutout to Adam Hightower for an excellent job!”
–Marcia & David B.
“We have returned to BelRed over the years because of the superior service and quality. Today did not disappoint. We discovered we needed our furnace and AC evaluated and serviced on very short notice in preparation for listing our home. I was able to get an appointment online very quickly, the technician came out, was very helpful, on time, neat, wore an identifiable uniform, and performed beyond my expectations.”
–Robert & Janet M.
“We were well pleased with the service performed by Scott. He was courteous, well informed to answer our questions, worked without fuss or mess, made good recommendations on what needed to be repaired, ordered the necessary part and waited on site for delivery to install so we didn’t have to pay for a callback. Overall, the service Scott provided was excellent. He is an excellent company representative.”
“These technicians today have worked extremely hard in very hot weather to get my A/C up and running in one day. This required removal of an old furnace and outside A/C unit. I believe you are the only service provider who would have worked so hard to accomplish this transition in just one day. Thank you so much and I will recommend you to everyone I talk to.”
“Eric is fabulous! He came up with great, innovative solutions for how to add the plumbing for a laundry room addition I am planning to do. I will definitely be calling him back to do the work when the time comes later this year!”
“My wife and I would like to express our sincere appreciation for the work performed by Richard in the installation of our kitchen appliances (sink, faucet and disposal) as well as new piping and refrigerator connection. He is a consummate professional and works to ensure total satisfaction. While he was confronted with several unforeseen problems, he resolved all issues efficiently and quickly. We are extremely satisfied with this work as well as all the previous work he has done for us.”
– Ron & Lil S.
“When it was time to get a new furnace, we called BelRed and were very happy that we did. Our salesman Greg not only gave us a great quote, but helped us understand what the right unit for our house would be. Thanks to him and the furnace, we have no more cold spots.
The installers were also able to get creative with the install so we were able to maintain the visual appeal of our home. Others wanted to install vent pipes because it was easier. BelRed went the extra step to hide the vent pipes, even though it meant a more difficult install.”
– Peter Z.
“In my opinion (Robert) did an exemplary job and is without question an asset to your company. I am having Bel-Red back out do the repair work on my genset. I will spread the word and intend to use Bel-Red exclusively as my future needs arise.
Thank you Robert for a job well done!”
– Daniel B.
“This past winter, during a cold snap on a Friday afternoon, our 83-year-old neighbor experienced a complete failure of her heat pump and furnace. Her company wasn’t immediately available, so we called our company, BelRed. Their tech came out and discovered her 40-year-old equipment was beyond repair. He called Greg Gelfer, the comfort consultant at BelRed. It was his day off, but he came out right away and ordered the new units for her. Greg even left portable heaters to keep her home warm over the weekend.
Monday her new furnace and heat pump were installed, just as promised. We’ve found BelRed to always be on time, courteous, professional and reliable. We always recommend BelRed.”
– G. and D. Anschell
“Kyle was very professional and did an excellent job of explaining the maintenance that needed to be done on the furnace. There wasn’t any high-pressure sales pitch, just a professional recommendation on what could be done to get the most from my furnace.”
– Susan D.
“I was very impressed with the service I received. The BelRed personnel were respectful professionals and got the job done with the least amount of inconvenience to our life. They cleaned up beautifully. I would definitely recommend BelRed and their services. I think they are ethical and responsible. BelRed does it correctly regarding appropriate permits and that is worth a tremendous amount in the long run. The service tech Brandon was wonderful, courteous, respectful, hardworking, and answered all my questions. I will use BelRed because of how good he was.”
– Elinor S.
“We received a call from our water district saying we’d used seven times more water last month. We’d just had a new hot water heater installed, so I called BelRed and Greg was able to provide step-by-step guidance to assist us in finding the culprit – an outside water hose that was left on. Thanks, Greg!”
– R. and E. Meyer
“We had an issue with an electronic air filter that effected the performance of a new furnace that BelRed installed. While it took awhile to resolve, I will say that every person at BelRed acknowledged and owned up to the issue. Every single employee that came to service my system was professional, courteous, respectful and very knowledgeable.
Our installation had some bumps, for sure. But to me, the defining characteristic of a great company is not necessarily perfection; rather how it conducts itself when things don’t go perfectly. BelRed handled all the problems and issues perfectly. Thank you, BelRed, for your excellent service and commitment to quality and customer satisfaction. I look forward to being a customer for a long time, as this experience has earned my loyalty to your company.”
– Bert H.
“Since moving to our present location six years ago, we have replaced our heating, air conditioning and duct work with BelRed. We have consistently retained BelRed because we found them thorough in their analysis of our problems, honest in the recommendations, prompt and thorough in their services.”
– Roy Y.
“When it came to replacing our furnace and A/C unit, BelRed came up with a creative solution that didn’t require any structural changes to our home and improved our energy efficiency, significantly saving on our gas and electric bills.
They are experts in their work, very professional, and their home energy consultant explained everything thoroughly, from cost to mechanics and was available for any questions. I truly feel that the primary concern of everyone at BelRed is our comfort and I recommend their services to anyone.”
– J. Nevin
“We are very pleased with BelRed. Every service call has been with a friendly and knowledgeable technician with a positive attitude. We’ve always received very responsive service.”
– Don J.
“Following a call to BelRed about an urgent no-hot-water problem, Dwight arrived at my house. He immediately identified the problem, and within an hour he and his BelRed associate Doug has restored my hot water. They proceeded to educate me, answering my extensive and detailed questions, and providing technical, performance and economic information on the full-range of energy-saving options from BelRed.
Dwight and Doug are highly professional in every aspect of their work and customer interaction, great communicators, very courteous, and clearly dedicated to creating the best possible customer experience. BelRed has demonstrated to me that they invest in their most important asset – their people.”
– Gail M.
“I purchased a furnace from BelRed ten years ago. The installer did a very good job. In 10 years, I’ve had no problems. I’ve had it serviced annually and the technicians have been very competent and friendly. I would not hesitate to recommend BelRed to any of my friends.”
– Don Stork, Woodinville
“Many thanks, and thanks to Brandon, whose efficiency and pleasant approach to our problem was appreciated. We have recommended BelRed to neighbors and will again.”
– Larry and Carol M.
“All BelRed workers who participated in our furnace installation were cordial and cooperative. They treated our home as if it were their own and kept work areas as neat and clean as possible during all phases of the project. It seemed that our closet installation presented one challenge after another, but installation proceeded at a fast, yet careful and orderly pace.
Jean and I are enthusiastic supporters of your company; we endorse both your products and your company’s work ethic.”
– James Fulton
“The tech provided great service and fully explained all aspects of the service. I expect to become a regular customer and appreciate your thorough service.”
– Joel R.
“They are very efficient and punctual with professional service and follow-up.”
– N. Halani
“My wife and I have been customers of BelRed for close to thirty years. The service is always professional and high quality. Your service representative Ruby does a great job following up on our maintenance schedule. She’s always pleasant on the phone, but is serious about communicating what can happen if maintenance is ignored. We have not met Ruby, but she certainly is a ‘keeper’ for you.”
– Gary and Sharon S.
“Matt was prompt, polite and professional. He answered our questions and gave us a couple options to consider regarding repair or replacement of our furnace.”
– Debbie B.
“For our annual servicing of our furnace/heat pump, we were told that a technician would be at our home between 2 and 5 and that he would call first. He called and arrived at exactly the time he said he would. Matt introduced himself, put on his protective shoe covers, and then was very polite. He explained what he had checked and did an outstanding job. We have always been pleased and impressed with BelRed and highly recommend them.”
– Steve and Peggy Nielsen
“On June 13th, 2011, BelRed Energy Solutions installed a new YORK furnace in our home. When we inquired about a new furnace, Greg Luehr came out and discussed the various options available to us and when we made a selection, Gregg explained in detail the benefits of our new furnace. Within two days, a technician came to install the furnace and did so in an efficient and courteous manner. He asked to check our thermostat (which a friend had installed) and said it was incorrectly done and redid it. He was very careful about putting covers on over his shoes each time he came into the house. The site of the work was cleaned up completely before he left our home.
Several days after the furnace installation, the inspector for the City of Redmond came to inspect the installation. When he had finished, he told us that BelRed had excellent workmanship and he rarely ever found even a small correction needed to be done. We were very pleased to have our impression of BelRed confirmed by a City inspector.
A final inspection by a BelRed technician was a week later, which completed a job well done.
We would sincerely and highly recommend BelRed for their services, they are outstanding!”
– Sam and Angela Elfenson
“Our house was built in June 2013 and had a new furnace and heat pump system installed. In all this time, our furnace has never reliably switched to gas when the temperature dropped to the 30’s. We have had 3 companies make a total of 4 trips to our house, and nobody was able to correctly diagnose the problem. They did tweak a few things, but the next time it got cold, the furnace still was not working right.
Very discouraged, we finally called your company and received a visit from Russ Hall. He patiently listened to our tale of woe, then proceeded to troubleshoot various possible causes, ran various tests, and eventually zeroed in on significant issues which contributed to the problem we were having. For example, he discovered that the wiring connected in the factory was done incorrectly, and an earlier “repair” was also wrong. He put our minds at rest by testing our exhaust pipes and assured us they were working very well (everyone else had said they needed to be redone, and they had already been redone once).
It is very apparent that Russ’s vast experience, knowledge and expertise enables him to understand how the various parts and systems of the furnace operate and he was able to detect the problem areas. He was the first repairman to even look at the schematic for the furnace! After fixing the various problems, he tested the system thoroughly.
What a great employee you have in Russ–a real jewel! We are so appreciative of his help and won’t hesitate to recommend your company to any of our friends.”
–Dan & Carol Warren