It can often be perceived that contractors in our industry are just out to sell homeowners as many products and services as possible—whether or not they truly need them. At BelRed, this couldn’t be farther from the truth. We have always prided ourselves on taking care of our customers; focusing on education and service that will provide them the best possible indoor living environment they can experience.
When it comes to home performance, our goal is not to sell customers products or services they don’t need. Just because we carry top quality products and provide an extremely high level of service and care doesn’t mean every customer needs everything we have to offer. Our goal is to help them identify the root causes of the problem at hand in their home when it comes to comfort, indoor air quality, and energy efficiency, then offer them solutions to those problems.
When customers bring us a problem, we do what we can to fix it. It’s not about selling insulation or heating equipment. It’s not about selling them a new furnace or heat pump. It’s about providing our customers testing, education and consulting—with no goal in mind other than giving them the indoor environment they have always wanted and needed, but didn’t yet have.
This is a big piece of our commitment to taking care of our customers. More than just sales people, we’re a team of qualified, educated professionals who want to help solve any home performance issues with which we’re presented.
We always guarantee and stand behind everything we sell and do. But, deep down, we’re about great people dedicated to serving our customers in a fair way that makes sense for each individual person we service.
Our technicians deliver the information, products, and skills you need to make your home as comfortable, efficient, safe and healthy as possible. We take the time to thoroughly examine your system, explain all options to you, and answer any questions you have so you can make the best decisions possible for you and your home. This understanding between our team and our customers is an extremely integral part of the process of any job that needs to be done by BelRed.
We also offer the following commitments to all of our customers:
- Our quoted prices include everything necessary to complete the repair
- All BelRed work is done to manufacturer’s exact standards and specifications
- There are never any hidden fees or charges on the products we sell or the work we do
- No repairs are done without first explaining cost of repairs and obtaining your permission to complete the job
With this communication and commitment to solving the problems (and only the problems) of our customers, BelRed provides value and a sense of trust that ensures an extremely high level of customer satisfaction. Contact us today if you have any problems and we’ll be happy to help.Tags: BelRed, customer service, Home energy, Home performance, solving problems