Our Guarantees to You
Eleven written promises on every new heating and cooling system we install.
No-Risk Money Back Guarantee
If you are not 100% satisfied with the equipment, operation, craftsmanship, and materials provided, or the system does not perform as we have stated, we will make any modification necessary, including replacing your system, until we meet your satisfaction, or we will remove the equipment and return 100% of your investment.
Utility Savings Guarantee
You will save a minimum of 30% on your heating and cooling cost, or we will double the difference of your savings not realized during the first full year.
(On like-for-like system replacements. Does not apply to adds or conversions. If your system is not meeting guaranteed savings, you must notify us immediately so we can evaluate your system’s performance.)
No-Surprises Guarantee
We offer “no surprise” pricing, which means the quote you get up front is the price you’ll be paying. You can rest easy knowing there are no hidden fees or shocking numbers at the end of the job. Any additional work will be approved by the owner in writing before the work is started.
No-Frustration Guarantee
If your new system breaks down during the first year and leaves you without heating and cooling, we will be there within 24 hours to service the system. If we cannot service your system within 24 hours, we will pay you $500 for the inconvenience.
Peace of Mind Guarantee
All of our licensed professionals that enter your home have an extensive background check. We trust our employees and wouldn’t send anyone to your home that we wouldn’t trust in our own home.
Property Protection Guarantee
All property, including lawns, shrubbery, carpeting, floors, walls, furniture, and door frames, is protected. Damaged property will be replaced or repaired. Drop cloths will be used with all work in high-traffic areas.
Complete Comfort Guarantee
If total comfort is not achieved, we will make any modifications necessary to achieve your 100% comfort satisfaction, including replacing the equipment at no additional charge.
10-Year Worry-Free Guarantee
With our extended parts and labor guarantee on your new air conditioning and heating system, you will have peace of mind for the next 10 years. If your system breaks in that time period and has been properly maintained in accordance with our recommendations, we guarantee that you will not be charged for any failure-related service calls.
Install Date Guarantee
We guarantee installation on or before the date that you are scheduled. If we do not have your new system installed and operating by the date promised, we will pay you $500 for your inconvenience.
No-Lemon Guarantee
If the compressor, which is the heart of your new air conditioning system, fails twice in the first 5 years after installation, we will replace your air conditioner and give you a brand-new warranty at no additional charge. If the heat exchanger in your new furnace fails in the first 10 years, we will replace your furnace and give you a brand-new warranty at no additional charge.
Apples-to-Apples Guarantee
Our promise to you is that you cannot find a comparable installation for less, or we’ll pay you a $100 bonus over the difference for a new system installation. All we ask is that the comparison be “apples-to-apples.”
We take all the risk!
